I know, I know; every time you proceed to the supermarket checkout counter you just gaze at the checker in sheer envy of their position. The parties, the sex, the glamour...who wouldn't give their left eye to be where I am? I find myself very lucky with the knowledge that only few achieve such an honor as righteous as this. In an effort to be gracious, I have compiled a list from my throne on high of dos and don'ts for aspiring cashiers*. Read and take notes, my suckling lambs, you don't get inside information like this everyday.
DO, if there is a dress code, try to vamp it up as much as possible. A reputation as a stiff-collared prude is not beneficial if you intend to make progress in the grocery industry. Sex appeal is half of what it takes to get noticed more by your boss; swift scan-and-bag skills and putting out on a regular basis are the rest. But be tasteful...you don't want the customers to think you'll sell them more than just bread and paper towels.
DON'T dress radically if there is no stringent dress code. Wearing modest attire will help bring the number of passes from ogling, skeevy men down to a minimum, and will preserve your precious reputation as a virginal**, responsible employee with your boss and peers. NOTE: perverts will never be completely eradicated from the shopping system (they need to get their lube somewhere, after all), and they are still within their rights as a customer to shout out "Keep the change, baby!" and then scuttle back into the crevice from whence they came like the cockroaches they are.
DO fake a smile and laugh at the sad, pathetic observations customers make about the facility ("Oh, I'm supposed to go on this side of the counter!!").
DON'T make them feel stupid by telling them you hear the same trite phrases multiple times on an hourly basis, even if their IQ is obviously of lower numerical value than the pennies in the change bowl on the counter.
DO mix flattery with playful banter...example: "Why didn't you check my ID?" "You have honest eyes..." NOTE: choose your conversation victim wisely. Those with little sense of humor will not be appeased. But if you can swing it, bring it.
DON'T persist with sarcastic insults. Not only does it get old quickly, but you you hold up the line and risk a humiliating reprimand. Which is like acute cell death when it comes to the number of hours you get next week, and therefore your paycheck. Example "Hahah, you're the reason behind the 'No Shirt, No Service' sign on the door!"
DO handle money gingerly and accurately. Announce totals and change values audibly so the customer feels secure in their exchange. Be sure to count the cash being given to you for counterfeits, love notes, and inaccurate totals (if a customer plays you with their payment, the boss will say it's your fault). Take your time counting change so you don't give out the wrong amount. Work on perfecting the art of placing the change into the customer's hand, bills first, then coins.
DON'T toss the change onto the counter in front of your customer. Don't press the money forcefully into their hand, drop coins all over the place, and most definitely do NOT make contact with their skin as much as possible; remember, you're trying to give them their change, not a boner, so enough with the caressing of the bills in their palm.
DO greet every customer with a cheery "Hello! How are you doing today?" This will make them feel as though you take a special interest in them in particular, despite the fact that you probably don't. Let them ride the wave of feeling special right up to the shores of, "That's nice. Your total is $12.88."
DON'T go on talking about yourself for two minutes non-stop when asked by the the customer how you are doing. Give him a little credit: he gives just as much a damn about your happenings as you do his. Shut up and start bagging.
DO let your boss know which shifts you prefer. Make it clear that you can work whatever shifts he wants you to, but if he knows what you like he'll be more inclined to give you it. Also, all sexual favors between you and him are on your own time.
DON'T fall under the assumption that you can't ask for help. Better to ask boss for help than to mess up with the customer. However, don't be too bossy and assertive...You're a submissive little virgin, remember?
DO dance and be silly during the slow times with no customers. You need that break in order to stay sane after standing up for 7 hours, repeating the same things, and dealing with all those people. Save jumping on the counter and dancing for special occasions, and make sure to clean up after. Customers will not appreciate mysterious dirt in their fruit salads.
DON'T let your boss see your folly. Unless he is really cool with it and decides to join you in a fit of ergot-induced mania. And do NOT let your customers see you fooling around, otherwise they'll get the impression that you aren't devoted to serving them every waking moment of your day.
DO flirt mildly with worthy customers. Be cautious in doing this...less talking, more upward glances, hair flickings, tiny smiles, and suave credit card transactions. Do not exceed fluttering the eyelashes. This is a grocery store, not porn. If he likes you, he knows where to find you. Restrain all seckshual phantasies to your thoughts; no one wants you clean up after a lust-induced loss of composure with your customer.
DON'T make it a point to try and sexually manipulate every man who walks through your checkout counter. Though it may be fun at first, you'll eventually get exactly what you were looking for; dirty old men who come in three times a day just to drool at you over your change bowl. There is no repellent for these parasites, so remember that you must reap what you sow.
DO have multiple responses prepared and on the ready for quick and painless conversation. Just add enthusiasm and a cheeseball smile and you're good to go! Examples: "Hahah, don't worry about _______, you're not the first and you won't be the last!", "Yeah, we have no sales tax, but we have a ton of income tax!"
DON'T make the mistake of saying the same things over and over to each customer. They'll eventually catch onto the fact that they are not seen as special in your eyes and will simply become indifferent to your remarks. Eventually they will avoid your counter altogether, which results in a demotion or termination of your job.
DO remember that all of the customers' children are beautiful, adorable, and and simply darling, even if in reality they are filthy little brats who cry for soda and candy.
DON'T think that the male companion of any woman is handsome or desirable. This will only cause rage and envy on her part, and she will most definitely storm off in a huff and forget her box of tampons on the counter.
DO resist the urge to physically maim annoying and rude customers. The customer is always right, and you will always be fired, no matter how worth it it was to tear open their chest and punch them in the heart.
DON'T let yourself get walked all over. recall those days in sex-ed and in the school cafeteria? Your mentors always taught you to say NO. So say, "No, I really don't think that ice cream is on sale for 3 for $7.00." People will try to play you. Don't be a dummy.
DO make a point to look good. This echoes the "dress well" suggestion, but if you have a shabby visage you will look like you threw on your best outfit with no time to clean last night's wild sex off your face.
DON'T stare at customers incessantly. Unless their looks truly do result in a retinal orgy, but be sure to catch yourself before the drool escapes your lips. Do NOT stare at less-than-appealing customers; they are either blind to the fact that they do not know how to draw their eyebrows on properly, or are fully aware of this fault and are crying inside.
DO occasionally make friendly comments about the customers' purchases. Examples: "Oooh, marshmallows and chocolate, I wonder what's for dessert!!", "Nice choice with these avocados, I swear I can never find them ripe!"
DON'T make comments on sensitive goods that will only make you sound like a total dickhead. Examples: "Is this pregnancy test for you? Good luck!", "Rawr, condoms and whipped cream, look who's having fun tonight!"
*These suggestions apply to dealing with strangers, not people you are familiar with. You'll also notice all this information is directed toward the female humanoid creature. This is because rarely will you see a man as a cashier. Boss knows that women employees will attract more customers, and he probably enjoys our company just as much as every other man who shops there.
**For those wondering, my virginity happens to be pristine and in tact, so my reputation is rather deserved (even if I can be a little saucy on occasion).
Now fly, my chickies, and prosper in the world of retail!
Diana
Labels: advice, cashiers, dos and don'ts, grocery store, humor, jobs, sarcasm, service industry, shopping, suprmarket, working class